Our Privacy Policy

Last updated: 24th May 2026

1. Who We Are

Miles Better Detailing Limited ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, book our services, or otherwise interact with us.

Miles Better Detailing Limited
Registered in England and Wales No. 17164835

Registered Office:
Southgate Chambers
37-29 Southgate Street
Winchester
Hampshire
SO23 9EH
United Kingdom

For any privacy-related enquiries, please contact us at:

Email: support@milesbetterdetailing.com

2. Information We Collect

We may collect and process the following information:

Information You Provide

When you contact us, request a quotation, book a service or complete a form on our website, we may collect:

Full name
Email address
Telephone number
Postal address
Vehicle details
Information relating to requested services
Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Date and time of visits
Pages visited
Referring website addresses

This information may be collected through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotations
Schedule and deliver our services
Manage customer relationships
Process payments and maintain records
Improve our website and services
Comply with legal and regulatory obligations
Protect our business from fraud or misuse

We will only use your personal information where we have a lawful basis to do so.

4. Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide a quotation, perform a service, or fulfil our contractual obligations.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

Managing customer enquiries
Improving our services
Maintaining business records
Protecting our business against fraud

Legal Obligation

Where processing is required to comply with legal obligations, including tax, accounting and regulatory requirements.

Consent

Where required, we will obtain your consent before sending marketing communications or using certain non-essential cookies.

You may withdraw consent at any time.

5. Marketing Communications

We may occasionally contact existing customers regarding our services where permitted by law.

Where consent is required, we will only send marketing communications if you have chosen to receive them.

You may unsubscribe or opt out at any time by contacting us or using any unsubscribe facility provided.

6. Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties where necessary to operate our business, including:

Website hosting providers
IT and email service providers
Payment processors
Accountants and professional advisers
Legal or regulatory authorities where required by law

All third parties are required to process personal information securely and only for authorised purposes.

7. International Transfers

Our business operates solely within the United Kingdom.

Where any service provider stores or processes data outside the UK, we will ensure appropriate safeguards are in place as required by applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.

Retention periods may vary depending on the nature of the information and our legal obligations.

When information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We take appropriate technical and organisational measures to protect personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

10. Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing of your information
Object to processing in certain circumstances
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)

Telephone: 0303 123 1113

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business operations.

Any updates will be published on this page and will take effect immediately upon publication.

14. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Miles Better Detailing Limited
Southgate Chambers
37-29 Southgate Street
Winchester
Hampshire
SO23 9EH
United Kingdom

Email: Support@milesbetterdetailing.com